Keeping Up With Customer's Expectations

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  • Before
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  • Tomorrow
  • Product
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    Goods
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    Solutions
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    Experiences
  • Interface
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    Web Search
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    Mobile
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    Conversation
  • Personalisation
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    Anonymous
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    People like you...
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    YOU
  • Delivery
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    Days
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    Hours
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    Now/Before I need it
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So What is Conversational Commerce, You Ask?

Customers can use natural language when having a conversation with a retailer via any channel like that supports Text Messaging or Voice.
On the retailer’s end, the conversation is handled by an AI-based Bot or a human associate. To the user, the transition mid-conversation between the two is seamless.
Once customer is ready to move forward with product / solution recommended, fulfillment can be done various ways such as:
Store pickup where an associate can continue and enhance the conversation
Home delivery via various 3rd party delivery services or in-house delivery options
Retailer maintains the conversation by following up proactively or converting non-shopping engagements with relevant content such as:
Customer life events
Previous purchases
Seasonal events

Why Conversational Commerce?
Conversational Commerce is both the preferred way for customers to shop as well as the most efficient way for retailers to acquire, convert and retain shoppers:

Gain New Customers by catching potential customers at their “daily shopping moments” and by converting any engagement into a shopping one. Colabo customers have seen an increase of between 20% to 300% in first-time customers.
Higher Conversion Rate by eliminating friction points in the shopping experience and providing personalized recommendations.
Colabo customers have seen conversion rates increase from single digits to above 70%
Higher Customer Satisfaction and repeat buy the optimal personalized solution delivered in the most predictable fashion means happy customers who return and refer their friends and family. Colabo customers have seen their customers satisfaction grow (NPS) from 30% to over 90%

Why Conversational Commerce?
Conversational Commerce is both the preferred way for customers to shop as well as the most efficient way for retailers to acquire, convert and retain shoppers:

Gain New Customers by catching potential customers at their “daily shopping moments” and by converting any engagement into a shopping one. Colabo customers have seen an increase of between 20% to 300% in first-time customers. Read Moreexpand_more
Higher Conversion Rate by eliminating friction points in the shopping experience and providing personalized recommendations.
Colabo customers have seen conversion rates increase from single digits to above 70%
Read Moreexpand_more
Higher Customer Satisfaction and repeat buy the optimal personalized solution delivered in the most predictable fashion means happy customers who return and refer their friends and family. Colabo customers have seen their customers satisfaction grow (NPS) from 30% to over 90% Read Moreexpand_more

How Does Colabo Work?

Bots are amazing at computation - they can retrieve data and process fact-based options finding the best possible result. Humans are great at understanding emotions and at reading between the lines.

Colabo routes your consumers’ requests according to customizable business policies that trigger various automated workflows allowing a seamless omnichannel experience.

Let's Talk!

Interested in exploring Colabo for your team? Schedule time to talk with one of our customer success representatives.
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