How Colabo’s Remote Retail Platform Works How Colabo’s
Remote Retail
Platform Works

Keep a Personal Connection with customers in distributed times Customer
Expectations

  •  
  • In-store
  • E-commerce
  • Remote Retail
  • Product Availability
  • Stocked in store
  • In warehouse
  • Any store, any warehouse
  • Customer's personalization expectations
  • No expectations, they will search for whatever they need
  • What customers like them purchased
  • Any details customers shared with retailer
  • Customer's fulfillment expectations
  • Whenever they get to the store
  • Couple of days
  • To be offered before they even look for it
  • Customer Experience
  • Walking the aisles
  • Mobile / Web Search
  • Conversational from anywhere
  •  

Conversational Experiences Powering Remote Retail

Consumers engage in a conversation with a retailer or service provider via Colabo’s platform using natural language via text messages, messaging services or voice assistants
On the retailer’s end, Colabo’s platform orchestrates the conversation and routes different requests and questions across digital assistants, representatives and domain experts. To the customer this is all seamless and one on-going conversation
Once customer is ready to move forward with product / solution recommended, fulfillment can be done various ways such as:
Store pickup where an associate can continue and enhance the conversation
Home delivery via various 3rd party delivery services or in-house delivery options
Retailer maintains the conversation by following up proactively or converting non-shopping engagements with relevant content such as:
Customer life events
Previous purchases
Seasonal events

Why Conversational Commerce?
Conversational Commerce is both the preferred way for customers to shop as well as the most efficient way for retailers to acquire, convert and retain shoppers:

Gain New Customers by catching potential customers at their “daily shopping moments” and by converting any engagement into a shopping one. Colabo customers have seen an increase of between 20% to 300% in first-time customers.
Higher Conversion Rate by eliminating friction points in the shopping experience and providing personalized recommendations.
Colabo customers have seen conversion rates increase from single digits to above 70%
Higher Customer Satisfaction and repeat buy the optimal personalized solution delivered in the most predictable fashion means happy customers who return and refer their friends and family. Colabo customers have seen their customers satisfaction grow (NPS) from 30% to over 90%

Why Conversational Commerce?
Conversational Commerce is both the preferred way for customers to shop as well as the most efficient way for retailers to acquire, convert and retain shoppers:

Gain New Customers by catching potential customers at their “daily shopping moments” and by converting any engagement into a shopping one. Colabo customers have seen an increase of between 20% to 300% in first-time customers. Read Moreexpand_more
Higher Conversion Rate by eliminating friction points in the shopping experience and providing personalized recommendations.
Colabo customers have seen conversion rates increase from single digits to above 70%
Read Moreexpand_more
Higher Customer Satisfaction and repeat buy the optimal personalized solution delivered in the most predictable fashion means happy customers who return and refer their friends and family. Colabo customers have seen their customers satisfaction grow (NPS) from 30% to over 90% Read Moreexpand_more

How Does Colabo Work?

Bots are amazing at computation - they can retrieve data and process fact-based options finding the best possible result. Humans are great at understanding emotions and at reading between the lines.

Colabo routes your consumers’ requests according to customizable business policies that trigger various automated workflows allowing a seamless omnichannel experience.

Let's Talk!

Interested in exploring Colabo for your team? Schedule time to talk with one of our customer success representatives.
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